In-House Complaints Procedure
We at ARM Empire Ltd are committed to providing a high quality, professional service to all our clients, customers, and individuals we work with or alongside. When an issue arises, we need you to tell us about it. This helps us improve our service, ensuring all who choose to use our services do so with confidence.
If unfortunately, you do have a complaint, please put it in writing, try to include as much detail as possible, and send it to us at [email protected]. Doing so will help us determine the best course of action for all parties. Once a complaint has been received we have 8 weeks to consider the issue, if we have not resolved it within this time frame you may decide to refer your complaint to The Property Ombudsman; an independent government-approved redress scheme.
What happens when a complaint is received?
● Once a complaint is received we will send you a letter/or email (please decide a preference when making the complaint) acknowledging the complaint within 3 working days, including a copy of this procedure.
● We will then investigate your complaint and determine an outcome-based upon the findings. A formal decision and outcome of the investigation will be put into writing and sent to you within 15 working days after sending the letter of acknowledgment.
● If, after receipt of this letter you are still unsatisfied, you should then contact us again and specify how you would like the complaint to be handled and how you feel the decision made was unacceptable. We will then review your proposal and decide upon the best course of action.
● We will write to you within 12 working days of receiving your proposal to confirm our final viewpoint on the matter.
If unfortunately, you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review of the complaint.
redress scheme membership contact information and address
Please be advised: You will need to submit your complaint to The Property Ombudsman within 6 months of receiving our final viewpoint, including any evidence to support your case.
Note that, The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before any submission for an independent review.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (www.armempire.co.uk).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
07909613771
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